Quality Assurance / Quality Improvement

The Quality Assurance and Quality Improvement Department is dedicated to the development, implementation, promotion and execution of best practices throughout all services that will:

Enhance the quality of services provided to persons supported, families, staff and the surrounding communities
Strive to improve the quality of each person’s life through person-centered driven supports
Promote a standard of excellence that exceeds regulatory compliance
Provide technical support and collaboration with all management personnel and staff to reinforce our commitment to comply with State and Federal regulations in conjunction with agency policy and procedures

Management of Incidents Policy

There are specific steps that must be followed when reporting incidents, abuse, and serious notable occurrences.

Each person served has the right to receive care and treatment that is suited to their needs that is skillfully, safely, and humanely administered with full respect for their dignity and personal integrity. Should an accident, injury or other untoward event occur, the event shall immediately be reported, documented and thoroughly investigated. The purpose for reporting, documenting and investigating incidents is to enhance the quality of care provided to persons with intellectual/developmental disabilities who receive services within our settings and programs, to protect them from harm and to ensure that they are free from abuse and neglect.

Management of Incidents Policy [PDF]

Further Resources for Managing Incidents

OPWDD Learning About Incidents Brochure (and see as a PDF).

Reporting Incidents or Abuse (OPWDD)

Reporting an Incident (New York State Justice Center for the Protection of People With Special Needs)

For more information, please contact or send a written request to:

Heather Poore
Sr. VP of Quality Assurance and Quality Improvement (QA/QI)
Constructive Partnerships (CP) Unlimited
40 Rector Street, Floor 15
New York, New York 10006
Phone: (212) 947-5770 ext. 5571
Email: hpoore@cpofnys.org

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Quality Assurance / Quality Improvement

Announcing the “Traveling with Dignity” Act at CP Hudson Valley

Second Episode of ‘Staten Island Disability News’ Out Now

See “Through the Lens” in 2024 at a New Exhibition