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Quality Assurance / Quality Improvement

The Quality Assurance and Quality Improvement Department is dedicated to the development, implementation, promotion and execution of best practices throughout all services that will:

Enhance the quality of services provided to persons supported, families, staff and the surrounding communities
Strive to improve the quality of each person’s life through person-centered driven supports
Promote a standard of excellence that exceeds regulatory compliance
Provide technical support and collaboration with all management personnel and staff to reinforce our commitment to comply with State and Federal regulations in conjunction with agency policy and procedures

Management of Incidents Policy

There are specific steps that must be followed when reporting incidents, abuse, and serious notable occurrences.

Each person served has the right to receive care and treatment that is suited to their needs that is skillfully, safely, and humanely administered with full respect for their dignity and personal integrity. Should an accident, injury or other untoward event occur, the event shall immediately be reported, documented and thoroughly investigated. The purpose for reporting, documenting and investigating incidents is to enhance the quality of care provided to persons with intellectual/developmental disabilities who receive services within our settings and programs, to protect them from harm and to ensure that they are free from abuse and neglect.

Management of Incidents Policy [PDF]

Further Resources for Managing Incidents

OPWDD Learning About Incidents Brochure and (as a PDF)

Reporting Incidents or Abuse (OPWDD)

Reporting an Incident (New York State Justice Center for the Protection of People With Special Needs)

For more information, please contact or send a written request to:

Heather Poore
Sr. VP of Quality Assurance and Quality Improvement (QA/QI)
Constructive Partnerships (CP) Unlimited
40 Rector Street, Floor 15
New York, New York 10006
Phone: (212) 947-5770 ext. 5571
Email: hpoore@cpofnys.org

CP Unlimited is on Instagram

Find and follow us at @ConstructivePartnerships
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New Step Down Grant from New York State

CP Unlimited received a grant from Governor Kathy Hochul to establish a Hudson Valley ‘step-down’ program to help adults living with co-occurring mental illness and intellectual or developmental disabilities safely transition back into their community following care within an inpatient setting.
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Mark your calendars as CPU’s annual, sparkling spring formal event will be Saturday, May 3, 2025 at Curry Estate in Hopewell Junction, NY.
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Quality Assurance / Quality Improvement

CP Unlimited is on Instagram

New Step Down Grant from New York State

CPU’s Spring Formal is May 3